Factory Resetting an Avaya 9620 IP Phone - CXtec

Want to know how to reset an Avay 9620 IP Phone?

Resetting an Avaya 9620 IP Phone to its factory settings is a vital procedure for clearing all current configurations and starting fresh. Whether you're resolving issues or preparing the phone for a new user, this method involves specific steps to ensure a thorough return to its default state.

Great. You're in luck. In the video below we walk you through the process. Quick and easy.

For your convenience, here's the transcript of how to factory reset an Avaya 9620 IP Phone.

Hi, my name is Shawna and today I'm going to walk you through factory resetting a 9620 Avaya IP phone. As you see I have this phone set up with extension 6125. What I'm going to do is I'm going to hit the mute button which puts the phone in program mode and then I'm going to type in craft, c, r, a, f, t and then hit the pound. As you see it brings me to a menu.

Through this menu you can do a lot of different things, you can view your:-

• IP addresses
• Application files
• Model number
• Serial number

Today we're going to focus on clearing the phone. A lot of people go in and they’ll do a restart or factory reset their Avaya 9620 IP phone. That doesn't fully clear out the phone and all the parameters.

We’re going to go up and to simply hit clear and then we're going to hit clear again. After that we're going to see the phone reset. As you can see the phone is restarting and it gives you the star to program. We're going to simply hit the star button to factory reset an Avaya 9620 IP phone.

The phone is now going to ask you to enter the code so we're going to simply put in the craft and then the pound. This, again, is going to bring us to the menu. We go down, we hit the clear button, and then again click on the clear button.

This is very helpful if your phone is going to discovery and won't connect, if there is interference with the IP addresses that are located on the phone. Just go ahead and give that a clear and let the phone reset and you shouldn't have any problems.

Now you’ve successfully factory reset an Avaya 9620 IP Phone. Thanks.

Tips to keep in mind while factory resetting an Avaya 9620 IP phones

Performing a factory reset on an Avaya 9620 IP phone is a process that should be done with caution. If not rightly followed, it will erase all configuration settings and restore the phone to its default settings.

Here are some tips to keep in mind when factory resetting an Avaya 9620 IP phone:

Backup Configuration

Before proceeding with a factory reset of an Avaya 9620 IP phone, it's essential to back up any important configuration settings or contact information stored on the phone.

Consult Documentation

Refer to the Avaya 9620 IP phone's user manual or documentation to factory reset an Avaya 9620 IP phone for specific instructions on how to perform a factory reset. The process may vary slightly depending on the firmware version.

Power Cycle

It's a good practice to power cycle the phone by unplugging it from the power source and plugging it back in before attempting to factory reset an Avaya 9620 IP Phone. This can help resolve minor issues and ensure a clean reset.

Access Phone Menu

Typically, you'll need to access the phone's menu interface. This may involve pressing certain buttons or using the phone's navigation keys to navigate to the reset option. Consult the user manual for precise steps.

Default Passwords

Factory resets often require default passwords or access codes. Make sure you have this information readily available. Common default passwords for Avaya phones may be "admin" or "password," but they can vary depending on your phone's configuration.

Contact Support

If you encounter difficulties during the factory reset process or if the phone does not function correctly afterward, it's a good idea to contact CXtec customer support or IT department for assistance.

Verify Reset

After the factory reset, confirm that the phone has been successfully restored to its default settings. Check for any residual data or settings that may need to be reconfigured to factory reset an Avaya 9620 IP phone.