Employing a hybrid support strategy can help you right-size your support solution for your organization's unique needs. But what does a hybrid support model entail? Hybrid support means using a combination of OEM support, third-party maintenance (TPM) offerings, and a spares program to provide coverage for your technology infrastructure.
CXtec has created the definitive guide to hybrid support to help you understand its value.
This free guide, The Value of a Hybrid Support Strategy, delves into:
What is third-party maintenance (TPM)?
The OEM service contract myth
The role of a spares program and the secondary market
Real-world examples of how hybrid support can work
Finding the right combination for you
How much a hybrid maintenance solution could save you
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