Your Fast & Easy Alternative to OEM Maintenance Partner

Hardware support for server, storage, and network equipment is provided through third-party maintenance (TPM). Third-party maintenance is an alternative to typical OEM warranty and post-warranty service. In place of OEM service, you might hire a third-party maintenance provider to support your IBM, Dell EMC, HPE, or Cisco equipment in your data center.

We have an entire inventory of hardware, storage, data center stock of refurbished solutions from a wide range of renowned brand names. We also hold over 20,000 spare computer parts, so it's likely we'll have the part you need. If we don't have the spare, we will be able to source it from our extensive contacts in the industry.

Choosing whether to stick with an OEM, convert to a TPM, or use a hybrid strategy is critical. Working with the right partner ensures that you collaborate with a high-quality provider to help you leverage superior service, extended life equipment, multi-vendor support, customizable service agreements, and reduced costs.

On the contrary—manufacturers and authorized dealers commonly guarantee their refurbished products in writing. For example, CXtec offers a product warranty upon purchase of a refurbished product. Customers can further protect their refurbished items with an extended warranty. The warranty guarantees free replacement of your item in case of a failure with the warranty period.

Choosing OEM support for your storage, server, and networking equipment is the multiplicity of support contracts. Your data center likely has multiple OEM vendors represented and keeping track of all the different maintenance contracts can quickly become tiresome. RapidCare is simply the fastest, easiest way to get the customized support you need. RapidCare is the one-stop shop for your network hardware maintenance coverage that covers all the brands you trust. Even if your network is made up of Cisco routers, HPE ProCurve switches, Nortel IP phones, and Dell EMC servers, RapidCare provides coverage for them all, under one convenient contract.

Relying entirely on OEM support can prove to be very expensive in the long run. As the value of your equipment goes down, the cost of owning or maintaining that equipment increases. OEM hardware maintenance increases in cost over time to make the prospect of buying new hardware look more cost-effective. Get a combination of OEM, TPM, & Spares support with a cost savings of up to 50-60% with RapidCare. While OEM support can be useful for mission-critical core technologies, it is not essential for every piece of equipment you own. RapidCare third-party maintenance is excellent for edge equipment, and a spares program keeps your organization up and running in case of an equipment failure.

No inventory space is needed for spares, and replacements will be delivered on your terms, when you need them, so maintenance is performed with absolutely minimal business impact.

Maintenance agreements can be complex documents, RapidCare is the solution that reduces your service consumption complexity and also costs much less. If you're covering new or pre-owned equipment, using RapidCare TPM services is a smart way to Redefine IT Strategy™ and save money that can be used on other high-priority needs in your infrastructure. Our experts can help you re-evaluate your network needs and growth plans and assist you with your business development plans and long-term organizational goals to help you find the correct technology migration path that is directly tied to your business objectives.